
Frequently asked questions
Kayak types and styles
The difference between a kayak and a canoe can generally be determined by the paddle and style in which it is used. A canoe is usually an open deck where the paddles is seated or kneeling with a single bladed paddle. A kayak can be either a sit inside or sit on top style. The paddler is generally say with legs stretched out and paddles with a double bladed paddle.
When choosing a kayak there a few factors that you will need to take into account when deciding on which boat is for you.
Two of the main factors that can affect the stability of a kayak are the users height and weight. If you are particularly tall or of a heavy build, then then this can have an affect the centre of gravity and how well the kayak sits and acts in the water. It is important to look at the weight limit of the kayak and ideally you will want to be at least 15 to 20% below the max weight capacity to give you the best chance to really get the most enjoyment out of the kayak.
Another important consideration is what you will be using the kayak for. Are you wanting a general recreation craft for the beach or local river; are you looking for a family kayak for you and the kids and dog, or are you wanting to embark on camping adventures, fishing or exploring longers distances?
Kayaks come in a range of sizes and it is important to consider where you are going to store them at home and how easy it will be to load on your car. If you do think you may struggle with the weight of the kayak then Cambridge Kayaks sell a range of accessories to help transport, move and load your kayak around.
Cambridge Kayaks have a large range of kayaks to cover a broad range of needs and requirements. If you have any doubt over the suitability of the kayak for you then please give one of our team a call for advice. We are more than happy to help.
A sit on top kayak is generally seen a safer, more stable and more user friendly option for paddling. This can be a more attractive option beginners or those who want ease of access getting on and off a kayak.
A sit inside kayak will generally be more streamlined and will offer more speed through the water. Depending on which model of sit in kayak you are looking at the stability can be less than a sit on top. Our Herring is very stable for a sit inside due to its width but the narrow Adventure 450 is less stable but much quicker. As you are sat inside the kayak you are less exposed to the elements and a spray deck cover can keep the elements off you when paddling.
The beauty of a sit on top kayak is that it is much easier to get back on in the event of falling off or capsizing. A sit inside will take more skill and ability to get back inside.
If you have any questions, give us a call and one of our team will talk you through the options and find the most suitable kayak for yo
Delivery
- Kayaks
Kayaks to UK- Mainland deliveries can take from 2-5 working days. The Highland and Islands can take longer (3-7 working days on average), Please message us or call us if you require a more exact schedule. Please place in the notes of the sale your preferred delivery date if you have one. Otherwise we will dispatch and book delivery for the soonest available date. You will receive a tracking link from us with your delivery information.
- Accessories
Kayak accessories that are ordered before 1pm (Monday to Friday) are dispatched for next working day delivery. Orders made on a Friday will arrive on the following Monday. Orders made over a weekend will be dispatched on the follwing Monday. Some areas can take longer eg. parts of Scotland. Whilst the vast majority of orders are delivered on time, we cannot guarantee that this will always be the case for any unforseen circumstances.
- Kayaks
For the majority of UK Mainland postcodes delivery is £39.99 per kayak. For Scottish postcodes including Edinburgh and Glasgow and those south of these areas, the charge is £49.99 per kayak. Maninland, highland postcodes are charges at £79.99 per kayak. Northern Ireland and Scottish Islands are charged at £99 per kayak. Costs are calculated in the cart.
- Accessories
Kayak Accessories to UK Mainland is priced at £6.50 per delivery. This includes as many accessories under one order number. Some areas may be charged more. The cost is calculated in the cart.
Yes. For most mainland postcodes we can specify a particular weekday for delivery. Please place your preferred dates in the notes when purchasing. We will contact you if there is any issue with your preferred dates.
Weekend deliveries carry a surcharge and are not available for all postcodes.
Unfortunately we cannot specify a particular date for the Highlands and Islands.
- Kayaks
The price you pay for delivery is for a weekday service. Weekend deliveries are available for certain postcodes but do carry a surcharge of between £30 and £40. Please contact us if you can only receive your kayak on a weekend and we will check with our courier if they can offer this service to your postcode.
- Accessories
Delivery of accessories will only take place on a weekday.
- Kayaks
We do our best to inform you of your delivery date with tracking links and text communication. If you receive a tracking link from us and the date is not suitable to receive your kayak then please get in touch with us as soon as you can so that we can make amendments. Failed deliveries where the fault lies with the customer will be subject to a recharge of the same value of the initial delivery charge. Any amendments must be communicated with us by midday, the day before delivery is due, at the very latest. We cannot make amendments over the weekend.
- Accessories
If there is an issue with the delivery of your accessories please contact us. If there is a safe place for them to be left eg. shed or neighbour, then we can contcat our courier on your behalf to let them know.
Unfortunately, Kayaks are not a favourite product for couriers to carry due to their awkward shape. We are therefore more limited with which companies we can use and we therefore entrust our deliveries to a specialised two man delivery service that charge us based on either volume or the number of items being transported. If the number of kayaks double or treble then we are charged per kayak by the delivery company. We aim to be as transparent with our pricing as we can and even with these charges we are extremely competive with our prices.
If you are looking to order larger quantities of kayaks then please give us a call.
Payments & Safety
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
kayak deliveries, the lead time is between 1-3 working days. However, please note that certain areas, such as parts of Scotland, may experience longer delivery times.
Accessories are next working day if your order is placed before 1pm
When accessories are ordered alongside a kayak then please refer back to kayak shipping deliveries.
Tracking and Contact:
Once your kayak has been dispatched, we will provide you with a tracking link along with the courier's contact details, should you have any queries regarding your delivery.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
At this time, we don't offer direct international shipping. However, we do have trusted partners in Europe who carry our products, and we’d be happy to connect you with them so you can easily place an order
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
Please refer to our terms and conditions
Cooling-Off Period: You may cancel or return your order within 30 days of receiving the product for a full refund. The item must be unused and returned in its original packaging, please refer to our terms and conditions for more details